From the author
How a cloud contact centre can help your small business take on the top end of town
As well as presenting a consistent, professional interface, a cloud contact centre allows your customers to connect with...
How to make outbound dialling work better for your business in 2021
How can businesses promote through voice calls effectively in the face of competition from the presence of social media ...
Why making your contact centre more flexible will help you navigate 2021’s ups and downs
Migrating to a cloud-based contact centre platform will allow your business to easily add agents to the team, irrespecti...
What the Federal Budget means for contact centres in Australia
The government’s initiatives to get the economy moving again may result in a surge of activity in the local contact cent...
Five ways to keep your contact centre team on board
Retaining contact centre employees starts with picking candidates who are likely to stay so devote more time and effort ...
Service with a (virtual) smile
Australian companies are collectively realising that the contact centre is pivotal to delivering exceptional customer se...
Why cheap contact centre solutions are a bad bargain for SMEs in growth mode
Choosing ultra-cheap contact centre software can give your bottom line a boost but an unreliable, poorly supported solut...
How to manage customer complaints in stressful times
By having a clear plan in place that deals with the management of complaints, you can help turn your disgruntled custome...