Cloud-based business phone systems are, and should be, a staple of any entrepreneur who’s looking to set their business up for success.
With the worldwide trend towards more flexible and remote work, VoIP phone systems will serve as the collaboration and communication backbone of businesses for years to come. Here are a few powerful features you can expect from an Alltel phone system.
Integrate with collaboration suites via softphone
Zoom. Teams. Webex. Since COVID, businesses’ reliance on productivity and collaboration software has skyrocketed as the need for remote working required a platform that made the working process as easy as possible.
Most collaboration software offers direct integration with cloud phone systems, allowing you to make and take calls within your preferred program. You can even link phone numbers with your personal or enterprise contacts, making it seamless to connect with customers and teammates via phone call, instant chat, or even video conferencing.
Alltel phone system plans support either Microsoft Teams or Cisco Webex, both of which you can access via desktop, phone, laptop, or tablet.
Call queuing and advanced call routing
Waiting for an operator to pick up the call can be a very frustrating experience for any customer. A phone system’s more customisable routing features allow you to optimise your business’s call screening and handling processes.
Virtual call queueing essentially lines callers up to the operator best suited for their concerns, based on specific filters and conditions. For example, your phone system may have a separate call queue for support concerns, and another one for sales calls.
Most phone systems also offer advanced call routing options that allow you to filter callers by location, time, or even concern via an interactive voice response menu (IVR), which provides valuable information to available operators.
Hunt group / line hunting
Having a line hunting feature allows the phone system to forward and distribute calls to any number within a pool of numbers that are in a hunt group.
For example, you may have a six-person sales team. When their lines are grouped together in a hunt group, your phone system will automatically forward calls to any free team members, thereby making the process more efficient. This feature works perfectly with the call queue and routing features mentioned earlier.
CRM integration
Because they work via the internet, it’s important to remember that business phone systems do not work in a bubble. Many businesses like yours often make use of CRM platforms like Zoho, Hubspot, or Salesforce.
By integrating your CRM with your phone system, you can automate important data tracking on things like real-time caller information, location, returning customer concerns, and more.
Call recording and analytics
More than just integration, however, a phone system plan also offers other in-built features such as call recording, which you can use to track and measure the quality of your customer service or fine-tune your staff training processes.
Real-time call reports that detail when you get the most calls, and how many you miss can also allow you to make operational decisions that improve efficiency and the quality of service.
Choose a phone system that’ll keep it simple. As you can see, there’s a lot more a phone system can offer beyond just calls. If you think a phone system is right for your business, Alltel’s SmartConnect Business Phone Systems offer a straightforward, reliable experience at lower rates. To learn more about our plans, visit alltel.com.au or call us at 1300 255 835 today.
